One of the fastest growing sectors in the world is
the call centre industry. The commercial business of the world market would
never survive alone without their call centre or the agents. It is through the
help of these centres that a company gets to maintain a good relationship with
their potential clients. This industry is never going to disappear until and
unless human demands and wants to an end. It is so because the production of
goods and service walks hand in hand with the need of the consumer. And these
demands are only going to end with the end of the human race itself.
The call centres are mainly of two types. One which
aims at selling service is known as and the one which aims at selling products.
These centres are known as outbound and inbound call centers. Creaghan Harry says about the
importance of training agents in a call centre. It is so because the agents are
the mediator that plays a vital role in the growth of the business.
Why
young generation chooses call centre as their first career choice?
There are lotof benefits of working in this field,
especially the millennial who are always looking out for newer opportunities. Creaghan Harry points out that a
significant number of young people are willing to become an agent of this centralized
office.Below are a few reasons why they enjoy working in this industry.
·
Financially
flexible packages - The call center is regarded as one of
the most lucrative industry. A majority of the young generation realises that
it is important to befinancially independent. A job in the call centre gives
them the financial freedom that they look for.
·
Fun
and flexible work culture - fun and agents engaging
activities are one of the most excellent approach adopted by many successful
call centre. They are aware but the need of making the work environment fun and
flexible for the workers.
·
Prospect
for career growth - It is the kind of job that provides the
space for the personal and career growth as well. Many young people understand
this fact, and hence they love working in this environment.
·
Technologically-savvy
atmosphere - To survive in this business many call centres
keeps innovating and modifying their strategies and ways of working. They
employ the latest technology as one of the tools to get success. Therefore the
highly technologically oriented environment inspires a majority of the
millennial.
·
Friendly,
supportive and welcoming environment to the young - Besides
various other industries the call centre industry is one such industry that
offers a warm and supportive environment. As the majorityof the workers are
young they share a great bond and also a healthy competition andeven the owners
arevery welcoming to newcomers and experienced.
Learn More:
https://kinja.com/creaghanharry
https://issuu.com/creaghan-harry
https://www.slideshare.net/creaghanharry/creaghan-a-harry-aka-an-entrepreneur-and-owner-of-procall
http://www.nbcrightnow.com/story/39091533/creaghan-harry-owner-of-procall-motivating-the-notion-of-entrepreneurship
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