Creaghan Harry - How Can A Call Center Agentenhance Customer Satisfaction?

The customers are the ones who have a significant contribution to the growth of a company. It is because they are the ones who trigger the rate of the sale. If the consumers are satisfied with the product, they bring in more buyers and sticks to the brand and the company. So it is essential to maintain these consumers and retain their loyalty.It is the responsibility of the company to keep a check on the needs of the consumer and provide them service whenever required. As it is not possible for the owner/ owners of a company to provide quality service to all its consumers, they take help of the customer care agents. It is therefore in hand, of these agents to communicate with the potential consumers whenever required.

What are the must-have qualities of the customer care agents?

The fresh graduates are the ones who thrive in the career of a call center. It is so because they have the zeal to work hard as soon as they get out of college. However, there are also certain groups of people with minimum qualification who become successful in this field because of the skills they possess. Below are the necessary qualities one must have to become an agent:

·         They should have excellent communication skills

·         Should be able to work under pressure

·         They must have considerable interest in their job

What are the ways to keep customers’ happy?

Keeping customers contented should be the main focus of the agents. To ensure that they must follow the guidelines below:

·         They should first listen to the customer issues carefully. Regardless of how familiar the problem may sound, it is ideal to be still focused on every word uttered by the customer.

·         Talking to them politely will give them a sense of being valued and solving an issue peacefully. Creaghan Harry points out the importance of communication in the progress of the industry.

·         They should also be friendly with the customers and try to give their problem personal attention.

·         Besides giving them solutions to fix their problem, offering exclusive facilities to the loyal customers can also make them happy.

·         Following up is also a great way to retain customers as well as gain their loyalty. When the customers are followed up regarding how well they are enjoying the service or do they have any other requirement they develop a sense of trust towards the company.

According to CreaghanHarry, it is imperative to give attention in all the aspects of this business and consistently modify strategies according to the market trends. It is the only way to strive in the market.

Therefore the agents must be trained so that they can reach the customers need. The ability to handle customers in the critical situation would determine the skills owned by the agent. They under no circumstances should take their customers for granted or misbehave with them. It is so because misbehaving with the customers may bring a negative image for the brand or the company. And with such competition in the market, any form of business cannot survive with the negative label. Hence attention to the customer will stir the growth of the company.