Influence of new
technologies, innovative ideas, and global competition are some of the factors
behind the growth and improvement of the BPO industry. In the last few years,
this industry has gone through some significant changes that have amounted for
the growth of the industry. According to findings, the annual growth rate has
also increased massively making it easy for the companies to expand. During
2017, the industry has gone through changes in skill development, trade
protection, political scenario, and other spheres. However, some latest trends
can be expected in the future in this industry.
Emergence of latest technologies
Some latest
technologies such as social media influence, automation, and cloud computing
software are introduced in the BPO industry. This helps reduce costs and
improve growth. This trend has gained success after its introduction and would
continue to do so in 2019 as well. In this relation, there has been an
increased focus on social media management tools that would help to reach out
to target audience easily. However, social media platforms are kind of
game-changer for the BPO industry and letting them expand in a great way.
Depending on the customer's feedback, the companies are able to bring the
necessary changes.
Skill shortage can be resolved by multitasking
Due to the
increasing level of work in the BPO industry, businesses are becoming more
cornered about the shortage of skill. This can be solved by engaging a BPO
professional who is capable of handling multitasks at the same time. So, BPO
service professionals should be able to tackle multiple tasks at the same time.
The services are mobile applications, digital technology, computing, and others.
However, Creaghan Harry is of the
opinion that it is better to get assistance from reputed BPO service provider
that would ensure that you get quality service. So, in this way, companies are
able to reduce the costs spent on routine services.
Increased transparency of work
By having increased
transparency, it is better to maintain the smooth functioning of the company.
With the emergence of small business entrepreneurs in the BPO world, the
industry has become more transparent about their policies, pricing, and
contracts with their clients. Therefore, CreaghanHarry is of the opinion that by having increased transparency, it is easy
to build trust with your clients. However, this transparency is important in a
growing competitive market so that they do not end up losing their customers to
other companies.
How are startups turning to BPO customers?
There has been a
huge growth in the startup industry. In addition to this, it is seen that some
startups have started to become part of the BPO industry. In this way, they
have become BPO customers. Therefore, it will not be wrong to say that startups
and BPO industry mutually dependent on
each other. The startups are offering
talents to BPO companies at an affordable rate even when they have to go through
tedious jobs such as recruitment, trading, and others.