Creaghan Harry - What Are The Latest Trends Seen In Business Process Outsourcing Industry?

Influence of new technologies, innovative ideas, and global competition are some of the factors behind the growth and improvement of the BPO industry. In the last few years, this industry has gone through some significant changes that have amounted for the growth of the industry. According to findings, the annual growth rate has also increased massively making it easy for the companies to expand. During 2017, the industry has gone through changes in skill development, trade protection, political scenario, and other spheres. However, some latest trends can be expected in the future in this industry.

Emergence of latest technologies

Some latest technologies such as social media influence, automation, and cloud computing software are introduced in the BPO industry. This helps reduce costs and improve growth. This trend has gained success after its introduction and would continue to do so in 2019 as well. In this relation, there has been an increased focus on social media management tools that would help to reach out to target audience easily. However, social media platforms are kind of game-changer for the BPO industry and letting them expand in a great way. Depending on the customer's feedback, the companies are able to bring the necessary changes.

Skill shortage can be resolved by multitasking

Due to the increasing level of work in the BPO industry, businesses are becoming more cornered about the shortage of skill. This can be solved by engaging a BPO professional who is capable of handling multitasks at the same time. So, BPO service professionals should be able to tackle multiple tasks at the same time. The services are mobile applications, digital technology, computing, and others. However, Creaghan Harry is of the opinion that it is better to get assistance from reputed BPO service provider that would ensure that you get quality service. So, in this way, companies are able to reduce the costs spent on routine services. 

Increased transparency of work

By having increased transparency, it is better to maintain the smooth functioning of the company. With the emergence of small business entrepreneurs in the BPO world, the industry has become more transparent about their policies, pricing, and contracts with their clients. Therefore, CreaghanHarry is of the opinion that by having increased transparency, it is easy to build trust with your clients. However, this transparency is important in a growing competitive market so that they do not end up losing their customers to other companies.

How are startups turning to BPO customers?

There has been a huge growth in the startup industry. In addition to this, it is seen that some startups have started to become part of the BPO industry. In this way, they have become BPO customers. Therefore, it will not be wrong to say that startups and BPO industry  mutually dependent on each other.  The startups are offering talents to BPO companies at an affordable rate even when they have to go through tedious jobs such as recruitment, trading, and others.