There is a thin line of difference between call centers and BPO’s. Most
business process outsourcing enterprises are a part of well-established
multinational companies. Joining a BPO job and the career prospects is a
subject of controversy for many as it has worked out in different ways for different
candidates. The well-reputed BPO companies include ample amount of facilities and
have maximum promotion options in the career roadmap.
1. Stability is the key to reach the
next level goal
Most of the employees get slightly surprised by the call center
environment, and it usually begins when they are boarded on the floor from the training.
The period of training is more or less pressure free and gives the candidate
ample opportunities to practice and pause. This becomes nearly impossible when
they are boarded on the floor which is the main reason behind the change in
mind at the first place.
In the opinion of Creaghan Harry, getting accustomed to a call center environment needs ample amount of
time and patience. If you are getting adequate guidance and possess
certain, level of capability to groom up
your skillsets, you are likely to be eligible for a promotion in a short span
of time.
2. It is a rapidly growing industry
and supports an abrupt promotion
As per the knowledge of Creaghan Harry, another advantage of becoming a segment
of the vast ocean is that it is one of the fastest expanding industries
compared to other sectors and same applies for the opportunities for the BPO
employees. You will not need any additional skills as well as experience to
break a record in the next level.
Moreover, the call centers follow multiple hiring procedures which make
the amount of entry doubled than that of the number of attritions. Recent
surveys show that most candidates are likely to give up at the very initial
stage after joining a BPO and do not invest ample amount of time in the career
to take a turn. There are specific criteria that are required to meet to be eligible
for the promotions, but you will get the ball rolling if you meet the
requirements.
3. Shift departments within the organisation
Furthermore, you will get ample amount of opportunity to change your
respective departments remotely and not require seeking any external assistance
for doing so. It takes one to two years to crack specific examinations and be
eligible to shift to a different domain that you have targeted to become a part
of. As mentioned earlier, the BPO industry is vast and consists several segments
such as the talent transformation, administration, quality analyst, training,
and development department and more.
However said and done, once you become a part of the BPO industry, you
will get the opportunity to explore further roles and responsibilities in your
career. The political and economic scenario has immense contribution to the
changing occurrences of the BPO industry and is currently the most significant
source of contribution to the final GDP of the nation.
Learn More:
No comments:
Post a Comment