Creaghan Harry - Call Centre- As An Emerging Industry

Call centers are primarily a hub of receiving and transmitting information and requests in a large volume. The entire process is done through the telephone. Call centers provide support to the consumers of respective companies. Sometimes, some companies have their own call centers to answers all inquiries of their consumers. Call centers are of two types regarding the types of phone calls, outbound and inbound. Outbound call centers deal with the calls made by the people of the call centers. The inbound call centers receive call from the consumers.

The primary purpose is to cater information through phone calls.Nowadays call centers are considered as the promising industry. Call centers enable to reach a wide range of consumers. To grab a huge range of consumers call centers adopted new technologies to provide accurate information to their entitled consumers. The call center industry is growing rapidly with the rapidly growing technology. According to Creaghan Harry, call center will become one of the biggest businesses in near future.

The Factors behindthe Rapid Growth 

                                                                      

There are a few factors that play the key role in changing the industry from small scale to large scale. Digital technology plays a pivotal role in this changing scenario. Digitization, automation, and artificial intelligence made the growth faster. Digitization and automation are responsible for speed and accuracy. Digitization and automation are efficient enough to recognize the need of consumers, whether he wants to communicate with the human voice. Empirical research shows that more than 73% of the consumers want to deal with human voice.

The huge demand of human voice sometimes become challenging to the call centers. Automation technology, in that case, comes to rescue.

·         Biometric authentication enables the consumer to utilize their voice print in terms of checking the authenticity of the consumer.

·         Virtual digital assistance provides the instant service to the consumers who want direct service from a particular company.

·         Call recording service enables the organization to record the telephonic conversation in order to provide much accurate service.

All these above factors that play the driving role behind emerging call center industry. Creaghan Harry suggests it is a successfully running industry in recent times.

The Effect on Economy

Every emerging business has a huge effect on the economy and call center industry is no different. In the era of information technology call center has made a groundbreaking impact on the world economy. The globalization has changed the relationship between work and labor in the industry. The industry employs a large number of people every year. The 21^stcentury witnessed a boom in the Business Process Outsourcing industry. The industry has a massive impact on macroeconomics. It attracts foreign direct investments that help any particular country to increase their capital. This leads to higher productivity in other sectors like education and employee wages.

The call centers job plays a pivotal role in eradicating unemployment in some developing countries as they employ numerous people every year. In conclusion, it is essential to invoke the sustainability of the work culture and skills are rapidly growing with this industry. It is giving the people a financial boost and offering an accurate and instant solution to the consumers.

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