Creaghan Harry - What Are The Latest Trends That Can Be Expected In Business Process Outsourcing?

The business process outsourcing industry has gone through several developments in recent times that have also helped in its expansion. Increased global competition, new technologies, innovative ideas are driving forces that can be incorporated in the BPO industry to run the business smoothly. During 2017, the BPO industry had faced certain problems like shortage of skill, political issues and other trade-related issues. This situation continued to prevail for some time and even after this, it is noticed that the BPO industry is optimistic about the growth of market.

By the deployment of innovative ideas, business can be expected to benefit hugely and some of them are cloud computing, process automation including others. Along with this, it is also necessary to look after the matter that the company can operate in lower costs and thus maintain consistency. Some of the latest trends are detailed in the following part of the article.

Emergence of latest technologies

It has been seen that over the past few years, the BPO industry has introduced some latest technological advancements. Some of the technologies are cloud computing, social media, automation and software that takes growth and lower costs into consideration. According to CreaghanHarry, technology is the basic of BPO or call centerthat takes the industry ahead of time with chances of success.

1. Process Automation – This technology along with robotic process automation have significantly impacted on the development of the BPO industry. The outsourcing service is becoming cost-effective, efficient and speeds up. In this way, the business organizations are adopting a new process that can easily replace human labor, and thus it is leading to loss of jobs.

2. Social media management tools – With the help of this tool, consumer behavior will be affected. Using social media, consumer data and feedback plays a major role, and it helps the companies to utilize the trends effectively. 

3. Utility of cloud computing – Virtual storage system is of immense help to avoid problems of lack of data. For improved business collaboration between the client and BPO Company, the cloud computing will be helpful. It also brings facilities of high level of data security. Moreover, people can have faster access to the data.   

Introduce facilities for multi-tasking 

As the BPO industry is investing in new technologies, there is an increase in the level of skilled workers. As a result of this, there is a concern about the shortage of skills. The companies should reduce the expenses of routine service as more number of people is required in high-skilled operations. In this relation, Creaghan Harry is of the opinion that personal growth coupled with professional growth is required for working in a BPO company.

Start-ups turn into BPO customers

Start-ups tend to hire talent on a small budget, and it is also seen that they look into overseas in need of cost-effective labor. Thus, BPOs and start-ups are becoming mutually dependent as start-ups are providing talent to the BPO sector in lower costs. In this way, the outsourcing company is able to boost its work quality.