Surviving the call center life cannot be the forte
of everyone initially. In fact, there are many call centers are who are
receiving attritions, but the reason behind it is still an airy figure. Due to
the overwhelming hiring rate, the call centers possess a vast talent pool. But
the catch lies in tackling the company resources in the right way. A large
percentage of employees choose the BPO career with a certain level of
expectation in mind. These expectations become challenging to suffice from the
end of the organization at times. This article will stress some of the factors
that will help BPO organization or the management sector to
gain in-depth insight on employee wellbeing and comprehending the necessity of
it.
Focusing
on other aspects than infrastructures
When talking about call center employee wellbeing,
infrastructure is one of the foremost aspects that snatch the attention. Well,
employee wellbeing can be executed in several forms and not necessarily have to
be exhibited via high-end infrastructure. When it comes to a BPO organization
and its employee wellbeing, the management team plays a crucial role in adding
fuel to the fire of employee satisfaction, comfort, and contentment.
According to CreaghanHarry, it is essential for the organization to understand that employees
need to feel comfortable and confident when they are at work. Accomplishing the
goal requires no rocket science and can be achieved with few smart tactics. To
break it down, the foremost aspect that employees need is mental clarity and
comfort which can be provided by minor initiatives like,
·
Receiving regular feedbacks
·
Initiating internal conflict resolution
·
Conducting meetings with employees at
frequent intervals
·
Staying in touch with the departments of
functionality
·
Paying specialized attention to crucial
employee needs and demands
In the opinion of Creaghan Harry, initiatives mentioned above can not only provide
employee satisfaction but can also help the organization in multidimensional
ways. Moreover, even considering the factor that the first aspect that invades
the mind of organizations is the expenditure required for sufficing employee
wellbeing. Well, the idea need not be the same all the time. There are ample
smart approaches and tactics in which a BPO organization can make the premises
an ideal place for employees to experience a new venture every day with utmost
conviction.
The
positive influence of employee satisfaction on performance
Well, establishing a comfortable working environment
for employees also include adequate facilities and infrastructure. Even if the
workplace cannot be stated as luxurious one, every employee expects a moderate
level of infrastructural facilities and some of them might include proper
lighting, ventilation, adequate equipment, etc. Mere initiatives if rechecking
floor equipment or infrastructure that are causing problems for employees shall
make them feel valuable automatically enhancing their enthusiasm for performing
better.
However, said and done, not all BPO enterprises
possess similar state or condition, and it all varies based on the working
environment, style, and structure of the organization. Therefore, it solely
depends on the management team to personalize the facilities that will benefit
both employees as well as the origination and contribute to employee wellbeing.
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