Creaghan Harry - Career Prospects Of A BPO Employee

It is often a typical ambiguity among candidates joining a BPO organization, that whether they shall eventually become a part of long-term career growth.Studies and surveys from the early times state that almost forty percent of call-center enterprises has experienced an enormous amount of attrition rates in a single year. It is true that the number of entries had always been at the peak and nearly doubles the attrition rate but a sudden departure of an employee can affect the organization massively.

Modifications in BPO functionality influencing BPO career prospects

The concept of a BPO job prospect has undergone massive changes over the years. If you are a fresher in the field and planning just to begin your career, you can expect your career graph to rise, but it shall take certain amount time. There are notable changes marked in the modern BPO industry based on which the chances of promotion and job role diversity has also dynamically improved.

 To break it down, the BPO sectors have become a significant section of most multinational organizations, and some of the most renowned names include, Wipro, IBM, Infosys and more. The BPO organizations are not just limited to call center servicing but have broadened job opportunities to several dimensions. However, the promotion and growth prospects are mostly dependent on specific criteria.

Multi-dimensional career growth prospects

An associate is often the foremost career of prospect in a BPO organization, but the actual breakthrough starts after that. In the opinion of Creaghan Harry, there are ample opportunities for fresher who do not perceive call taking as their forte and desire to explore new job positions. The job opportunities in Back office – operations of the BPO sector are boosting more than ever although like other disciplined departments the particular section demands joiners to be well accustomed with computer skills, analytical skills, and strong mathematical background.

On the other hand, the department of customer service, irrespective of a voice or non-voice process expects employees to be thorough with a certain level of communication skill sets and technical knowledge. As stated by Creaghan Harry, BPO organization is now acting like one and all, as other than ever-expanding job opportunities, it is also highly focused on quality training. The high-quality training is not only aiding the organization, in fact, acting as a tunnel for employees to implement their knowledge and skillsets effectively. For instance, if a particular employee lacks one specific skill that is required in the process, the training sessions ensure on fulfilling the specific gap.

However said and done, all of the leverages as mentioned earlier are only applicable when you plan on sticking to the particular organization for a certain amount of time. Generally the timeframe or period of being eligible for a specific exam and applying for a higher position is twenty-four months. You will also have the opportunity to shift from your existing department to the other, which is most rare in other sectors. There is ample leverage like this in a BPO organization that will provide you with whole-cycled career growth and job satisfaction.